Purchase of a product on the internet is determined by LR 28. May 2002. LR the Cabinet of Ministers rule Nr. 207 “Rules on distance contract”.
A costumer has a right to withdraw from the contract in 14 calendar days and return the product to the seller. In case of a return, all money paid for the product is fully returned to the costumer. The product has to be in it’s previous condition, as it was delivered by the seller, including all components of the product. If the product was shipped for free, company is entitled to compensation for delivery expenses, but no more than EUR 5 for every product’s unit. If the holographic label is defected, product is considered to be used and it won’t be accepted back.